Help Center

Getting started

What to expect when ThreeBIT takes over your IT (Admin-as-a-Service onboarding)

A step-by-step guide to the ThreeBIT Admin-as-a-Service onboarding journey — from the first inventory through to day-to-day managed IT support.

Remote support

How ThreeBIT remote support works

What happens during a ThreeBIT remote support session, what our technicians can and cannot see, and the few steps you need to take to let us help.

Start a remote support session on Windows

Download, run, and connect the ThreeBIT remote support client on a Windows PC so a technician can help you directly.

Start a remote support session on macOS

Download and run the ThreeBIT remote support client on a Mac, including the Screen Recording and Accessibility permissions macOS requires.

Start a remote support session on Linux

Download, extract, and run the ThreeBIT remote support client on Linux, with notes on X11 and Wayland display servers.

Start a remote support session on Android

Install and run the ThreeBIT remote support client on an Android phone or tablet, including the permissions needed to view or control the screen.

Remote support: data protection and your rights

How ThreeBIT handles your data during a remote support session — consent, what we access, encryption, logging, and your responsibilities under the GDPR.

Email setup

Set up your Microsoft 365 email in Outlook (Windows)

Add your ThreeBIT-managed Microsoft 365 mailbox to Outlook for Windows in a few steps.

Set up your Microsoft 365 email in Outlook (Mac)

Add your ThreeBIT-managed Microsoft 365 mailbox to Outlook for Mac in a few straightforward steps.

Set up your Microsoft 365 email in Outlook (iOS and Android)

Add your ThreeBIT-managed Microsoft 365 mailbox to the Outlook mobile app on your iPhone, iPad, or Android device.

Set up your Microsoft 365 email in Thunderbird

Connect your ThreeBIT-managed Microsoft 365 mailbox to Mozilla Thunderbird using IMAP and modern authentication.

Set up your Microsoft 365 email in Apple Mail

Connect your ThreeBIT-managed Microsoft 365 mailbox to Apple Mail on Mac, iPhone, or iPad using the built-in Exchange support.

Set up your Microsoft 365 email in Gmail on Android

Add your ThreeBIT-managed Microsoft 365 mailbox to the Gmail app on your Android device using Exchange or IMAP.

Microsoft 365 email server settings (IMAP, SMTP, Exchange)

A quick reference for the IMAP, SMTP, and Exchange server addresses and ports used by Microsoft 365 — useful when setting up email manually in any app.

Teams & collaboration

Sign in to Microsoft Teams for the first time

Install Microsoft Teams and sign in with your ThreeBIT-managed Microsoft 365 account on desktop and mobile.